Good To Go Garages Terms and Conditions

The following Terms and Conditions ("Terms") govern the use of the website and services provided by Good To Go Garages. By using our website or services, you agree to be bound by these Terms.

1. Services

Good To Go Garages offers a range of garage services, including but not limited to: emergency repairs, garage door installations, garage door opener services and garage door remote services. Our team of skilled professionals are dedicated to providing you with the best possible customer service experience. 

2. Payment and Fees

All fees for our services are due upon completion of the service. We accept various payment methods, including cash, credit cards, debit cards and Apple Pay. Additional charges apply for after-hours, weekends, public holidays or emergency services. 

3. $0 Call Out Fee

Our customers will never be charged for us to simply come out to a job, without completing any work. An example of this may be when a customer calls us out to a fault door, only to discover when we arrive that the issue has already been solved. Another example may be when customers need us to come out and quote a job in person. The $0 call out fee does not mean we will ever complete work for free. 

4. Warranty and Liability

Good To Go Garages guarantees our workmanship for a period of 90 days from the date of service. This warranty covers any defects in workmanship and does not cover damages resulting from misuse, abuse, or normal wear and tear. In the event of a claim under this warranty, our liability is limited to repairing or replacing the defective workmanship at our discretion.

Manufacturer warranties on new door installations are valid as long as the door has been serviced once in the first 18 months, and then every 12 months periodically. You must show proof of these services whenever claiming this warranty.

Good To Go Garages' warranty is not valid in the event a compenent or part not installed by us fails in any way, potentially causing damage to other parts of the door.

Good To Go Garages is not liable for any indirect, incidental, or consequential damages, including but not limited to property damage or personal injury, arising from the use of our services. Our liability for any direct damages shall not exceed the amount paid for the services provided.

Good To Go Garages is committed to solving any and all issues fairly with all of our customers.

5. Privacy

Your privacy is important to us. We will only collect and use personal information in accordance with our Privacy Policy, which can be found on our website. By using our services, you agree to the collection and use of your personal information in accordance with our Privacy Policy.

6. Intellectual Property

All content on our website, including but not limited to text, graphics, logos, and images, is the property of Good To Go Garages or its content suppliers and is protected by applicable copyright and trademark laws. You may not use any of our content without our express written consent.

7. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the state in which we are located, without regard to its conflict of law provisions. Any disputes arising from these Terms or your use of our services shall be resolved exclusively in the state or federal courts located in the state where we are located.

8. Changes to Terms and Conditions

We reserve the right to update or modify these Terms at any time without prior notice. Your continued use of our website or services following any changes to these Terms constitutes your acceptance of the updated Terms. We encourage you to periodically review these Terms to stay informed about any changes.

9. Invoicing and Identity Verification

Unfortunately, there have been instances of customers mistakenly identifying other companies as Good To Go Garages. To ensure clarity and avoid confusion, our technicians will always provide an invoice upon completion of the work. This invoice will include the Good To Go Garages letterhead, clearly identifying our company as the service provider.

We kindly request that customers verify the identity of our technicians by checking the provided invoice and confirming that it bears the Good To Go Garages letterhead. This verification process helps protect both our customers and our company from any misunderstandings or misrepresentations.

10. New Garage Door Purchases

Whilst we endeavour to give the most accurate estimated installation dates as possible, please note that manufacturer delays, which are out of our hands, can occur at times and may affect these dates. We will always endeavour to do everything we can to accomodate customers and expedite delays wherever possible.

11. New Garage Door Installation

Please note that arrival times for booked installations can vary depending on complexity of previous bookings, along with road conditions, supplier delivery and other factors.

Please ensure that the area in and around your garage is clear, allowing ample space for our installers to work. If the area is not clear for our installers we will unfortunately have to reschedule and charge an additional $300 fee to compensate our installers. The same $300 fee applies to late cancellations. We will make sure to remind you of this when we book in your installation.

For new builds specifically, we do not take any responsibility where our initial measurements were accurate, but the build was not done to plan, therefore creating issues. The most common example of this would be that the floor is not built level, meaning that there are gaps at the bottom of the door. We can often find solutions to these situations at additional costs.

12. Contact Us

If you have any questions about these Terms or our services, please contact us at:

Good To Go Garages

Phone: 0483 933 337

Email: info@goodtogogarages.com.au